（1）修改密码：单位管理员登陆会员服务平台，点击在首页右上角公司名称旁“∨”，选择“个人信息”进入“修改密码”页面，输入新密码，提交后即可修改密码。
（2）重置密码：在会员服务平台首页，点击“重置密码”，然后点击“单位账号密码重置”，按要求填写信息并下载重置密码申请表盖章上传，点击提交，经协会核实后，新密码通过短信方式发送到手机号码。
菜单
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- 3.1 怎样查询普通会员教育学习报名流程进度？
- 3.3 怎样查询是否开通学习或者学习状态？
- 3.4 证书变更怎样查询进度？
- 3.5 会费和业务发票怎样查询？
- 3.6 培训证书过期了，可以办理什么业务？
- 3.7 证书有效期内，同一人可以同时办理延续+单位变更、专业变更或员升师？
- 3.8 个人会员账号怎样重置密码？
- 3.9 单位账号怎样修改密码和重置密码？
- 3.10 怎样查询个人会员持有培训证书电子证？
- 3.11 单位用户怎样批量下载证书电子证？
- 3.12 证书注销会把个人会员会籍一起注销吗？
- 3.13 个人会员申请码中的简码和原始二维码有什么区别？
- 3.14 怎样导出本单位所有个人会员持有的证书信息（Excel表格）？
- 3.15 单位账号和子账号（即管理员账号）怎样管理，如何添加子账号？如何修改子账号的账号?重置子账号密码？
- 3.16 办理各种业务，还需邮寄纸质资料到会员服务机构或者省协会吗？
- 3.17如何查询到本单位所有个人会员在学习平台学习的进度状态吗？
- 3.18个人普通会员开通学习后，初始教育和延续学习、专业变更学习、员升师学习规定的学习期限是多久，考试次数还是3次吗？
- 3.19监理员（符合专业监理工程师报名报名）如何报考报考取得专业监理工程师证书？
- 3.20 单位用户在个人会员入会审核时，入会类型（会员级别）怎样选择。
- 3.21 业务流程被退回了，怎样修改资料重新提交？
- 3.22 个人如何离职？
- 3.23 个人如何更换单位？
- 3.24 非单位会员怎样申请变更为单位会员？
- 3.25会员服务平台单位/个人信息与以前不符
- 3.26 小程序查询误绑证书，如何解绑
- 3.27 如何补充个人会员身份证正反面？
- 3.28 关于毕业证证明材料要求及毕业证学历在线认证指引
- 3.29移动端APP（学习平台）怎样下载？
- 3.30证书（专监证、监理员证、安全监理员证）已变更到本单位，证书查询也显示在本单位，但是人员档案找不到这个人，怎样处理？
- 3.31单位会员怎样申请退会
- 3.32 专业会员（注师继教）报名开通学习怎样查询，注师继教学习平台网址怎样登录？
- 3.33证书已经变更到本单位，但是在本单位人员档案找不到这个人？
- 3.34缴纳个人会费（普通会员，报名专监、监理员、安全监理员），在添加缴费明细中，找不到该人员名单？
- 3.35缴纳个人会费（专业会员，报名注监继教），在添加缴费明细中，找不到该人员名单？
- 3.36单位人员已经缴纳了个人会费，但是在报名申请（普通会员初始教育或继续教育）找不到这个人。
- 3.37新平台能同时报名继续教育+证书单位名称变更，或者员升师+专业变更等多种业务同时办理？
- 3.38为什么扫个人入会申请码时提交提示已经存在个人会员基本信息，无需重复申请等类似提示？
- 3.39怎样修改单位账号登录密码，重置个人会员密码？
- 3.40会员服务平台好几个二维码（登录身份认证、个人会员申请码、个人变更单位申请码）怎样区分？
- 3.41在广东省财政厅电子票据公共服务平台查询会费收据时，提示IP黑名单或请求失败，未返回正确结果？
- 3.42怎样缴纳单位会费和个人会费、会员教育辅助费
- 3.2 怎样查询个人会员注册审批进度？
- 3.43普通会员怎样变更为专业会员
- 3.44 普通会员在哪里学习？
- 3.45在考试的时候，进行人脸识别失败或人脸识别不能通过怎样处理？
- 3.46 如何办理注册监理工程师专业变更手续？
大纲